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At Technova Limited, we are committed to providing high-quality services and customer satisfaction. However, we understand that there may be situations where a refund is necessary.

1. Eligibility for Refunds

Non-delivery: If you do not receive the services you purchased within the agreed-upon timeframe. Significant errors: If there are substantial defects or errors in the services provided that cannot be reasonably corrected within a reasonable timeframe. This excludes minor bugs or issues that can be fixed through minor adjustments. Cancellation by Technova Limited: In the rare case that Technova Limited needs to cancel your project due to unforeseen circumstances, we will provide a full refund for any services not rendered.

2.Non-Refundable Items

Customized software solutions: Once development has begun on customized software solutions, these projects are considered final and cannot be refunded. However, we will work diligently to address any concerns you may have and ensure the final product meets your requirements. Partially completed projects: If you decide to cancel a project after work has begun, we will only refund the remaining balance of the project cost, minus the cost of work already completed. Training services: Training services already rendered are not eligible for refunds.

3. Exceptions

We may make exceptions to this refund policy at our sole discretion in certain cases, such as extenuating circumstances beyond your control or if a service is deemed defective due to our fault.

4. Data Security

We take the security of your data seriously and implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

 

5. Dispute Resolution

If you are not satisfied with the outcome of a refund request, you may escalate the matter by contacting [insert contact information for escalation, e.g., a specific manager's email address].

6. Changes to this Refund Policy

Please note: This is a sample Refund Policy and may need to be adapted to fit the specific needs of Technova Limited. You may want to consult with a legal professional to ensure your Refund Policy complies with all applicable laws and regulations.